Calendar for Jira Service Desk Customers

With this feature, you can share with your customers about your schedule and plans in a Calendar view when work under a request would be completed. For your customers would be available information about planned issues (events) from all Service Desk projects in a tab Requests/Calendar, in order to do this, users with relevant permissions have to fulfill Strat and Finish fields in a request. (warning) In the calendar view would be shown issues if (1) the customer has permission to view the request as a creator or a participator (2) Jira SD agent or user with relevant rights filled up Start and Finish dates fields.



Jira admin can customize calendar view, in order to do this go to Administration/Manage apps/Calendar:

Step descriptionScreenshot
1Define default Start and Finish dates fields. Don't forget to add them to appropriate screens in Service desk projects.

2

In a Service Desk configuration section, you can configure:

  1. Layout for calendar events.
  2. Legend for requests.

(warning) The customer can view fields only if he has permission.

3

Admin can customize the event's color according to any JQL to do that in a Service Desk configuration section open Card colors section.

In a pop-up window you can define:

  1. Default colors for all events.
  2. Specify color according to any JQL.