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You are viewing the old version of the documentation. See the latest version here: [HDJS : Helpdesk for Jira Server Home]

Comment Templates

The feature allows jira-users to create and add templates to issue comments.

Comments Security

If your support very afraid someone is going to say, "This dummy doesn't know what he's talking about," and actually send that to the customer, then there is a way to set it so comments default to "Internal comment".


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