Feature Overview

With this feature, you can share your schedule and plans with your customers. For example, the calendar can display the date work to be finished. All issues available for a customer (according to their permissions in Service Desk projects) can be displayed within their Calendar if the start and finish dates are specified. So, customers can browse the issues they created or those the participate in.



Setting Up

Navigate to JIRA Administration →  Manage Apps → Calendar.

Use the GG hotkey and the app name to jump straight to app settings from any place in Jira:

Step descriptionScreenshot
1Define default Start and Finish dates fields. Don't forget to add them to appropriate screens in Service desk projects.

2

In a Service Desk configuration section, you can configure:

  1. Layout for calendar events.
  2. Legend for requests.

(warning) Customers can only view fields they have permission to.

3

Admin can customize the event's color according to any JQL to do that in a Service Desk configuration section open Card colors section.

In a pop-up window you can define:

  1. Default colors for all events.
  2. Specify color according to any JQL.