With this feature, you can share your schedule and plans with your customers. There is one calendar in the Service Desk portal. It includes the issues of the relevant project.
A customer can only see the issues he/she has access within Customer Portal:
- where the customer is a Reporter,
- where the customer is a Participant,
- where the customer is in Organization, with which the issue is shared.
Let your customers know the planned timeframes for their requests!
Navigate to JIRA Administration → Manage Apps → Calendar.
|1||Define default Start and Finish dates fields. Don't forget to add them to appropriate screens in Service desk projects.|
In a Service Desk configuration section, you can configure:
Customers can only view fields they have permission to.
Admin can customize the event's color according to any JQL to do that in a Service Desk configuration section open Card colors section.
In a pop-up window you can define: