- browse and edit company info within an issue DELIVERED
- Background users to contact synchronization DELIVERED
- one contact in several companies DELIVERED
- displaying CRM Contact information in issues DELIVERED
- create a company from an issue DELIVERED
- filters in CRM DELIVERED
2022
- performance improvement DELIVERED
- export/import DELIVERED
- directories/lists improvements DELIVERED
- transactions (as in the on-premise version) IN PROGRESS
- products directory
- detailed CRM permissions
- Jira Service Desk integration
- ability to add attachments to companies and contacts
- API