SLA 2.0 – SLA-related JQL operators, SLA history, reports.

Customer Area – predefined fields from the portal, customer search improvements.

All your other requests are in the backlog. We will update you as soon as your request is taken into work.

Note that integration with 3rd-party apps may require both vendors to be involved. There is no 100% guarantee that integration is possible.

We got a huge number of requests for compatibility with the Insight app. We tried or best, unfortunately, it is not compatible with the very HelpDesk architecture and this integration is not possible for now. However, we developed a new app – Catalog for Jira (free) – that may help you to set up a simple catalog of services and other entities. The app is totally compatible with Helpdesk. Try it and let us know what features we should add!