There are several Confluence-related features in the HelpDesk app:

To use them you should prepare you Jira & Confluence in advance:

  1. Connect your Jira & Confluence. Read the Confluence and Jira article (Atlassian). The OAuth (impersonation) authentication (Applications → Application links → [Edit link]) should be sat up:
  2. Install Support for HelpDesk to Confluence integration app to your Confluence: