Overview

You can display any Confluence page on each Customer Portal. You may put some important links, how-tos or most frequently asked questions at the page to decrease your agents' burden.

The Confluence page will be located below groups of items on the main HelpDesk Customer Portal.

You can also use this feature to create an announcement and turn it on and off depending on your current needs.

The page displaying takes into account user access to the original page in Confluence. So the best practice is using a public page for this purpose. Otherwise, if the user session in Confluence is expired, he/she won't be able to see the page.


Supported Macros

Following is the list of the standard Confluence macros that work correctly on the Portal. (Other macros may also work correctly by default. Let us know about specific macros you need to be displayed).


Also, check Confluence Articles Auto-Search (Custom Field).

Setting Up

Note that you should set up your Confluence firstly: Confluence Integration – Settings.

Confluence must be enabled to run in an iframe. Troubleshooting: Confluence page does not display in an iframe.

Navigate to Jira Administration → Help Desk → Customer Area → Portals → portal → Knowledge Base

Select a space and then a page from the space to be shown at the Customer Portal. The quick jump to the page will become available as soon as a page has been selected.