Overview

Work calendars are basically the work schedules of your support agents – the time when the SLA clock tick. You can add several calendars and set them up to be automatically applied depending on different conditions. For example, the 24/7 calendar should be applied for all issues of the Crash type, and the Mon-Fri 10 am-18 pm – for other issues.

The following page describes adding and managing working calendars. For the instruction of applying them for different conditions read SLAs (SLA 2.0).

Setting Up

Jira Administrator can manage the working calendars Jira Administration → HelpDesk → SLA 2.0 → Calendars.

Creating a Calendar

Specify the calendar name and click Add – a new calendar will appear.

 Select the Edit button to set up the workdays schedule and the Days off, if required.

Default Calendar

To get you started, HelpDesk comes with a default 24/7 calendar. You can change it if required.

IN USE Parameter

It's great to know if the entry is being used before changing it. The IN USE parameter displays if there are any SLAs using this calendar (specifically if the calendar is selected in SLAs settings). You should change the calendars in use carefully (it may lead to SLAs recalculating in issues). The calendars in use cannot be deleted.