2020

  • Divided permissions for Customer Portals DONE
  • Restricting the ability to display issues via HelpDesk to particular projects for more admin control DONE
  • HelpDesk on Jira Cloud WILL NOT BE DONE

2021

Customer Area localization improvement – translate all the interface elements IN PROGRESS

Customer Area design improvements IN PROGRESS

Customer Area – predefined fields from the portal.

SLA 2.0 – SLA-related JQL operators, SLA history, reports.


All your other requests are in the backlog. We will update you as soon as your request is taken into work.

Note that integration with 3rd-party apps may require both vendors to be involved. There is no 100% guarantee that integration is possible.

We got a huge number of requests for compatibility with the Insight app. We tried or best, unfortunately, it is not compatible with the very HelpDesk architecture and this integration is not possible for now. However, we developed a new app – Catalog for Jira – that may help you to set up a simple catalog of services and other entities. The app is totally compatible with Helpdesk. Try it and let us know what features we should add!