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Sometimes it is necessary to use "Select list" field in JIRA issue. But values for this field can be added by JIRA administrator only. Using the CRM plugin you can add Custom field with Custom Dictionary type to JIRA issue and link it to one of your custom dictionaries. In this case all CRM users can add new records to the dictionary when typing new unexisting values and clicking 
button.
Managing SLA
You can add an unlimited number of fields that help you to control the time to resolve issues. You can track a particular step of the WF or a whole duration of resolving the issue.
Quick CRM record link
Create issue from comment
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