HelpDesk 1.9.10
New features
- Administration: ability to show captcha after a set number of unsuccessful login attempts
- Administration: ability to hide the [cid:] attachments references in comments when replying using outlook
Improvements
- Jira Interface: auto log-in to HelpDesk set up when logged in to Jira (and conversely)
- Administration: HelpDesk audit log added
- Customer Portal: language selection layout changed
- Customer Portal: Assignee and Reporter fields' filters don't allow auto-complete due to security reasons
- Issue Screen: related issue creation is available now in the "More" issue menu
- Issue Screen: ability to copy&paste an issue link to be visible within HelpDesk conversation
- Issue Screen: comment template can now be shared with user groups
Fixed Bugs
- comment templates functionality and permissions fixed up
- similar summary issues search on the portal fixed up
- login link enabled in the created issue notification
- 'create issue from comment' functionality fixed up
- 'enable customer portal' functionality fixed up
- confluence space selection for the HelpDesk configuration fixed up
- similar issues search exclusions functionality fixed up
- HelpDesk issue default priority assignment fixed up
- Attachments section disappearance eliminated when an attachment is downloaded
- issue linking from the quick view menu fixed up
- minor bugfixes