If your support very afraid someone is going to say, "This dummy doesn't know what he's talking about," and actually send that to the customer, then there is a way to set it so comments default to "Internal comment".
Configure an Internal Comments consist of items
Item | Description |
---|---|
Project | The project in which the internal comment will be set by default |
Agents Role | Select the project role to which the internal comment will be restricted |
Add | Add new setting |
Delete | Delete setting |
If the user has the appropriate role, the comment restrict will be set by default.
The internal comments restrict does not apply when you create a comment from: - customer portal |