- browse and edit company info within an issue
- Background users to contact synchronization
- one contact in several companies
- displaying CRM Contact information in issues
- create a company from an issue
- filters in CRM
2022
- performance improvement
- export/import
- directories as full-fledged dictionaries
2023
- transactions (as in the on-premise version)
- products directory
- detailed CRM permissions
- Jira Service Desk integration
- ability to add attachments to companies and contacts
- API