You are viewing the old version of the documentation. See the latest version here: HelpDesk for Jira Server Home

Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

If the Handler deletes any attachment from the comment it will inform about it at the end of the comment: "The following attachments were deleted:"

You can save the content of CC field of e-mails in selected custom field (Text or HTML field type).



In previous versions the e-mails with empty subjects were not converted into Jira issues. In the field Default value for issues with empty subject you can set the default issue subject.

The examples of other mail handler parameters can be found on Atlassian site.

Addresses of customers from a copy (content of Email's CC field)

"Why don't you press the Reply to all button?"

"I put my colleagues in a copy. I'm uncomfortable using your Jira."

Some customers think that we communicate with them through the mail. Users think that they attract colleagues to discuss the issue when they put them in a CC field, although, in fact, we do not see the address from the copy.

You can save the content of CC field of e-mails in selected custom field (Text or HTML field type).

For example, see screenshot below. Now all addresses from copies will be displayed in the "Email from copy" field.

Image Added