Administrator can define tabs for Reporter's Issues Screen in HelpDesk. Go to HelpDesk Administration User Dashboard Tab and set HD user jql tabs:
| Field | Description |
|---|---|
| Tab name | Create tab. By default after very first installation "Issues" tab is created with issues reported by current user. |
| Tab JQL | Write JQL-filter in "Tab JQL" field to define what issues will be shown at the tab. User will see only issues he/she has Jira permissions on. To filter issues by issue types or statuses that are associated with projects that are shown in the list, mention this/these project/s in JQL by using "project =" or "project in ()". Otherwise issue types and statuses dropdown list to select from will be consisted from all issues types and statuses from all projects in the system. |
| Groups | Select jira-groups which members have permission to see selected tab. If no group is presented, all users can see the tab. The tab shows only issues users have permissions on. |
| Hide empty tabs | If no issues are found or current user have no permissions on issues the tab shows zero in the issues counter, for example "Issues (0)" and empty tab. When checkbox is checked, empty tab is hidden. |
| Multilingual at logon screen | See more at Multilingual Logon |
To adjust fields to be displayed on HelpDesk user's tabs press "Fields" button:
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