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To get more visibility we can colorize SLA field. Color could be depend on critical level. For example, we should use red color for blocker issues and blue color for new non-critical issues:
Define a color scheme
To define a custom color scheme we should go to the JIRA Administration/Plugins/HelpDesk/ HelpDesk Administration > SLA settings:
In the scheme we can add color rules for each critical level:
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Now we must do association the custom color scheme with a specific SLA field. To do it, go to the Custom Fields menu and find our SLA field. After that choose a custom color scheme:
