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After installing Helpdesk plugin a new Helpdesk Mail Handler will appear.
This mail handler is based on Atlassian 'Create a new issue or add a comment to an existing issue' mail handler. It has the same features and additionally allows to:
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There is a special parameter to specify a JIRA user group which all new users will be added to - New user group:
Sometimes E-mails contain garbage (trash attachment) files without extensions. These files can clutter Issue Attachments section. Use 'Regexp to filter attachments' to avoid garbage in issue.
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If the Handler deletes any attachment from the comment it will inform about it at the end of the comment: "The following attachments were deleted:"
In previous versions the e-mails with empty subjects were not converted into Jira issues. In the field Default value for issues with empty subject you can set the default issue subject.
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For example, see screenshot below. Now all addresses from copies will be displayed in the "Email from copy" field.
The result.
