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Create groups of issues to be shown on Customer Portal main page. Type Group name and press 'Add' button.
Groups names can be edited or deleted.
Customer Portal Items
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Click on 'Edit groups' to choose groups where items will be shown. One item can be shown in several groups. For example 'Question' can refer to Support group and Sales group.
Last step is to choose avatar for item. Click on pictogram and select from library.
Upload Avatars for Portal Items
Starting with 1.7.0 version the item's avatars can be loaded from custom depository.
Add absolute server address to folder to store custom user icons fro Helpdesk Portal in the field with the same name. Don't forget that JIRA system user in OS must have full access to the folder (read and write).
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Not all HD users likes the Portal main page is enabled by default. Some users ask to make the Issue list the main page.
Don't forget that the Confluence page should be available for anonymous users as HelpDesk Customer Portal is browsed by external customers. Confluence page is shown according to it's access permissions.