The feature allows jira-users to create and add templates to issue comments.
To set the permissions to the templates go to HelpDesk administrator menu / Comment Templates:
Item | Description |
|---|---|
| Name | Template's name |
| Share with groups | Select groups which Jira-users are able to use the template. If no group is listed, the template is available for everyone |
| Add | Add created template |
| Content | Add/edit template's content |
| Delete | Delete template |
The available comment templates will be seen on comment section:
To add saved text to comment click on needed template's name. Please notice that if the template's content is in multi line format, it will be output correctly only with "Text" mode. Using "Visual" mode the text will be output as a single line text.
To create new template click on "+" / Add Comment Template:
In opened dialog type in template's name and it's text:
Access to new template and it's content can be edited in HelpDesk administrator menu / Comment Template.